What to actually ask an IT support provider before signing up

Ask about response times in writing, not just "fast," what's included versus billed separately, contract length and exit terms, and whether you get a named point of contact or a rotating helpdesk queue. Ask specifically how they handle security incidents and backups, since that's where gaps cause the most damage later.

Coach's tip: ask what happens if you want to leave — a provider confident in their service will have simple, low-friction exit terms, not lock-in.